{"version":"1.0","provider_name":"Tendency","provider_url":"https:\/\/tendency.ltd\/it","author_name":"Maddy E.","author_url":"https:\/\/tendency.ltd\/it\/author\/maddy\/","title":"Harnessing Social Media CRM for Enhanced Customer Engagement","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"nh2RJv9jSO\"><a href=\"https:\/\/tendency.ltd\/it\/harnessing-social-media-crm-for-enhanced-customer-engagement\/\">Harnessing Social Media CRM for Enhanced Customer Engagement<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/tendency.ltd\/it\/harnessing-social-media-crm-for-enhanced-customer-engagement\/embed\/#?secret=nh2RJv9jSO\" width=\"600\" height=\"338\" title=\"&#8220;Harnessing Social Media CRM for Enhanced Customer Engagement&#8221; &#8212; Tendency\" data-secret=\"nh2RJv9jSO\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/tendency.ltd\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/tendency.ltd\/wp-content\/uploads\/2025\/09\/Tendency_1_2025-09-15_13-53-33_435.png","thumbnail_width":1200,"thumbnail_height":630,"description":"Social Media CRM: Enhancing Customer Engagement Table of Contents What is Social Media CRM? Social Media CRM vs. Traditional CRM When to Use Social Media CRM Tools Customer Service Management Across Platforms Social Media Marketing Campaign Tracking Social Selling and Lead Generation Brand Reputation Monitoring and Customer Feedback Analysis Customer Relationship Management Across Communication Channels [&hellip;]"}